Refund Policy

Failed jobs

A job only reserves its price at creation. It is charged only after success; a failed or timed-out job releases the reservation and creates no job spend.

Balance top-ups

Added balance is generally not refunded to the original payment method, except where required by law, for duplicate charges, or for exceptional orders confirmed by the payment channel. Bonus balance, discounts, and consumed amounts are excluded.

Exceptional orders

If balance is not added for a long time after payment, keep the order ID and contact support. We reconcile payment callbacks, top-up orders, and the immutable balance ledger without asking you to pay again.

Refund processing

After approval, arrival time depends on the original payment channel. A successful refund updates the order state; an account may be temporarily frozen while reconciliation completes if its related balance was already spent.

Contact us

Send your account, order ID, payment time, and issue description to the support email configured for this site. Do not send API keys, upstream credentials, or full payment-card details.